What we do / InfoKraków
InfoKraków InfoKraków Tourist Information Network works within the organisational structure of the Krakow Festival Office.
The main aim is conducting a total, integrated touristic and cultural information system. The network offers complex services both in domestic and foreign tourists, as well as for the residents of Krakow. At InfoKraków a highly qualified staff of workers is employed, of which some have a license of a city guide around Krakow.

Among others, the main tasks of the InfoKraków are:
  • providing information, also in foreign languages,
  • distributing free materials promoting Krakow and the voivodeship,
  • selling tickets for cultural events,
  • selling publishing materials and guides around Krakow,
  • reserving accommodation places,
  • mediating in guide and transport services.
Sales is also conducted in the InfoKraków network:
  • publishing materials connected with Krakow (tour guides, maps of Krakow, postcards),
  • publishing materials concerning the Museum Auschwitz-Birkenau and the Salt Mine in Wieliczka,
  • tours around Krakow, the Auschwitz-Birkenau Museum and the Salt Mine in Wieliczka,
  • tickets to cultural events (concerts, events organised by the Krakow Festival Office, chosen shows, cabarets),
  • promotional gadgets of the City of Krakow (t-shirts, key-chains, mugs),
  • tourist cards,
  • accommodation places on the rules of provisions.

Addresses of InfoKraków points:

Wyspiański Pavilion
pl. Wszystkich Świętych 2
phone. (48 12) 354 27 23
open every day 9 a.m. – 5 p.m. (for the entire year)

Market Square 1/3
phone. (48 12) 354 27 16
open every day 9 a.m. – 7 p.m. (November-April)
open every day 9 a.m. – 5 p.m. (May-October)

ul. św. Jana 2
phone. (48 12) 354 27 25
open every day 9 a.m. – 7 p.m. 

ul. Szpitalna 25
phone. (48 12) 354 27 20
open every day 9 a.m. – 5 p.m. (November-April)
open every day 9 a.m. – 7 p.m. (May-October)

The Tourist Services Center
ul. Powiśle 11
phone. (48 12) 354 27 10
open every day 9 a.m. – 5 p.m. (November-April)
open every day 9 a.m. – 7 p.m. (May-October)

ul. Józefa 7
phone. (48 12) 354 27 28
open every day 9 a.m. – 5 p.m. (for the entire year)

International Airport Krakow Balice
ul.kpt.Medwieckiego 1
tel. (48 12) 285 53 41
open every day 9 a.m. – 7 p.m

ICE Kraków Congress Centre
ul. M. Konopnickiej 17
phone. (48 12) 354 27 38
Information about current opening hours of the InfoKraków point at ICE Krakow in a given month can be found at the ICE Congress Centre site.


In 2005 and 2006, SIM Points at the City Hall Tower and at 25 Szpitalna Street received distinctions in the competition for the best Tourist Information Centre in Poland organised by the Polish Touristic Organisation.

In 2008, on the occasion of the 45th anniversary of the structures “it” functioning in Poland, an employee of the Chain of City Information received distinction to acknowledge achievements for touristic information.

In 2011, the InfoKraków Tourist Information Network point at the Tourist Services Centre (TSC, ul. Powiśle 11) came second in the top, 4-Star category of the Best IT Spot Competition organised by the Polish Tourism Organisation. The awards were given at the TOUR-SALON Tourism Fair in Poznań.

In 2011, the Info Kraków Tourist Information Network points were recognised with a certificate confirming their compliance with the highest quality standards in providing tourist information and services. The certificates were granted by the Malopolska Tourist Organisation in collaboration with the Polish Tourism Organisation.

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